Refund Policy

Refund Policy

Effective Date: [Effective Date]

Thank you for choosing Vidoku.net (“Vidoku”, “we”, “our”, or “us”).

This Refund Policy explains when refunds may be available for purchases made through Vidoku and how refund requests are handled.

By purchasing any paid product or service from Vidoku, you agree to this Refund Policy.

1. Overview

Vidoku offers various digital products and services, which may include:

  • Vidoku Premium subscriptions
  • Channel memberships
  • Creator tools
  • Advertising services
  • Digital content
  • Event registrations
  • AI-powered features
  • Other paid services

Because most of our products are digital and delivered immediately, refunds may not always be available.

2. Subscription Refunds

Monthly Subscriptions

Monthly subscription fees are generally non-refundable after payment has been successfully processed.

You may cancel your subscription at any time. Your subscription benefits will remain active until the end of the current billing period.

No partial refunds will be provided for unused subscription periods unless required by applicable law.

Annual Subscriptions

Annual subscriptions may be eligible for a refund only if:

  • The request is submitted within 14 days of the original purchase; and
  • No substantial use of the subscription benefits has occurred.

After this period, annual subscriptions are generally non-refundable unless otherwise required by law.

3. Duplicate Charges

If you were charged multiple times for the same purchase due to a billing error, Vidoku will investigate the transaction and issue an appropriate refund after verification.

4. Unauthorized Transactions

If you believe your payment was made without your authorization, please contact us immediately.

We may request additional information to verify your identity and investigate the transaction.

Refunds will be considered based on the investigation results and applicable payment provider policies.

5. Technical Issues

If you are unable to access a paid service due to a verified technical issue caused by Vidoku that cannot be resolved within a reasonable time, you may be eligible for:

  • A full refund;
  • A partial refund; or
  • A service credit,

at Vidoku’s discretion.

6. Advertising Services

Advertising purchases are generally non-refundable once a campaign has started.

If an advertising campaign cannot be delivered due to a system issue caused by Vidoku, we may provide:

  • Advertising credits;
  • Campaign extensions; or
  • A proportional refund.

7. Creator Services

Fees paid for creator verification, promotional services, AI tools, or other creator-related products are generally non-refundable once processing has begun.

Exceptions may apply if:

  • The service cannot be delivered by Vidoku;
  • A billing error occurred; or
  • Applicable law requires a refund.

8. Digital Goods

Digital products such as downloadable content, templates, AI-generated assets, or other instantly delivered digital goods are generally non-refundable after successful delivery.

9. Payment Disputes

If you experience any billing issue, please contact Vidoku Support before initiating a chargeback with your payment provider.

We are committed to resolving payment concerns fairly and promptly.

Fraudulent or abusive chargebacks may result in suspension or termination of your account.

10. Refund Processing

If your refund request is approved:

  • Refunds will be issued to the original payment method whenever possible.
  • Processing times depend on your payment provider and financial institution.
  • Most refunds are processed within 5–15 business days, although some payment methods may require additional time.

11. Situations Where Refunds May Be Denied

Refund requests may be declined if:

  • The purchase has already been fully consumed or used.
  • The request falls outside the applicable refund period.
  • The purchase violated our Terms of Use.
  • Fraudulent activity is suspected.
  • The payment was made through unauthorized or unlawful means.
  • The request is considered abusive or repetitive.

12. Cancellations

You may cancel any recurring subscription at any time through your account settings.

Cancellation prevents future billing but does not automatically entitle you to a refund for previous payments unless otherwise stated in this Refund Policy or required by applicable law.

13. Changes to This Refund Policy

Vidoku may update this Refund Policy from time to time.

Material changes will be communicated through the Services or other appropriate channels.

Continued use of paid services after changes become effective constitutes acceptance of the updated Refund Policy.

14. Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact us:

Vidoku

Website: https://vidoku.net

Support Email: [email protected]

Billing Email: [email protected]

Our Commitment

At Vidoku, we strive to provide transparent billing practices and fair refund procedures.

Our goal is to ensure that every purchase is backed by reliable service, responsive support, and a commitment to customer satisfaction while maintaining the integrity of our platform.

Vidoku

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